Customer Care Associate

This Company • Orange, CA

8d • Onsite

About The Position

The Customer Care Associate is the main point of contact for homeowners seeking updates or assistance with their window and door projects. The role supports customers from installation through post-sale follow-up, coordinates service and project logistics, and maintains accurate records. It is a full-time, in-office position based in the Orange, California office, with a schedule of 40 hours per week. The listed pay range is $22.00–$25.00 per hour.

The company is part of the Renewal by Andersen network and describes an environment with strong leadership, team collaboration, hands-on training, ongoing coaching, and opportunities for career growth as its Greater Los Angeles territory expands.

Requirements

• At least 1 year of experience in customer service, scheduling, or project coordination.
• Clear, friendly, and professional communication in English by phone, email, and text.
• Genuine interest in helping people and solving problems.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Comfort using Microsoft Office and ability to learn CRM and phone systems quickly.

Nice To Haves

• 3 or more years of experience in customer service, scheduling, or project coordination.
• Bilingual Spanish skills.
• Experience with Salesforce or Five9.
• Background in construction, home improvement, or customer success.

Responsibilities

• Serve as the main point of contact on Customer Care and Service lines, handling calls, emails, inboxes, and texts professionally.
• Schedule installation appointments, service visits, and crew go-backs, maintaining accurate calendars and keeping customers informed.
• Send welcome emails, appointment reminders, and 30-, 60-, and 90-day follow-ups to homeowners.
• Conduct virtual assessments and submit warranty claims when service issues arise.
• Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
• Resolve challenging customer situations and escalate issues when needed.
• Maintain accurate customer and project records in Salesforce.
• Train and mentor teammates as experience grows.
• Assist with other projects as assigned.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, with an employer HSA contribution.
• Voluntary life insurance, long-term disability, and supplemental health plans.
• 401(k) plan with a 4% company match.
• Paid time off and paid holidays.
• Hands-on training and ongoing coaching, with room for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed