Customer Care Associate

Platinum Coastal Group • Kansas City, KS

2d • Onsite

About The Position

This entry-level, on-site role provides responsive customer assistance and creates a friendly, professional in-person experience. It involves regular face-to-face interaction with customers, clients, members, community participants, partners, or onsite coworkers rather than exclusively behind-the-scenes work. A typical day may involve listening to customer needs and questions, providing clear information and routine solutions, coordinating complex requests with appropriate teams, and documenting feedback and follow-up.

Requirements

• Personable and dependable.
• Comfortable starting conversations.
• Organized and coachable.
• Able to communicate professionally in a fast-moving environment.

Nice To Haves

• Related experience may be helpful.
• Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may be relevant.

Responsibilities

• Listen to customer needs and questions.
• Provide clear information and routine solutions.
• Coordinate complex requests with appropriate teams.
• Document feedback and follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed