Customer Care Associate

YEB PAYROLL LLC•Smyrna, GA

7d•$14 - $17•Onsite

About The Position

The Customer Care Associate is the welcoming face of SafeSplash swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is suited to someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. The associate supports families and swim education through administrative, sales, customer-service, and operational duties.

Requirements

Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working in and around water with children and parents.
Ability to lift 30 pounds and remain on one's feet for long periods.
CPR, First Aid, and AED certifications required within 30 days of hire; training is available.

Nice To Haves

High school diploma or equivalent preferred.
Lifeguard certification preferred.
Prior swim experience preferred.

Responsibilities

Perform administrative duties, including processing Terms & Conditions, following up on aged accounts, and tracking attendance using iClassPro or an equivalent system.
Answer incoming phone calls within three rings and return messages promptly.
Maintain accurate and timely student attendance records to support smooth class operations.
Help keep the lobby, observation area, restrooms, and front desk clean.
Support daily opening and closing procedures.
Support lead conversion through tours, trial lessons, and enrollment follow-ups.
Carry out retention activities, including re-enrollment calls, check-ins with dropped students, and parent outreach.
Manage in-school customer requests, including schedule changes, account updates, and billing questions.
Welcome customers warmly and professionally, greeting them by name with high energy.
Handle greetings and goodbyes so every family feels appreciated.
Conduct school tours, explain programs, and emphasize the value of lessons.
Respond accurately, enthusiastically, and empathetically to customer inquiries in person, by phone, and by email.
Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
Engage proactively with parents about their child's progress and upcoming opportunities.
Collaborate with instructors and managers to support smooth operations.
Follow brand and facility standards to support a safety-focused culture.
Participate in staff meetings and training sessions to continually improve service.