Customer Care Associate

Orange, CA

10d • $22 - $25 • Onsite

About The Position

The Customer Care Associate serves as a primary point of contact for homeowners seeking updates about their window and door projects. The role supports customers throughout the project and after the sale by coordinating communications, appointments, service needs, and project details. It is a full-time, in-office position based in Orange, California, working 40 hours per week. The stated base pay range is $22.00–$25.00 per hour.

The company describes itself as part of the Renewal by Andersen network and emphasizes quality, integrity, customer service, collaboration, training, and career growth as its Greater Los Angeles territory expands. The role includes hands-on training and ongoing coaching, with the opportunity to train and mentor teammates as the employee grows.

Requirements

• At least 1 year of experience in customer service, scheduling, or project coordination.
• Clear, friendly, professional communication in English by phone, email, and text.
• Genuine interest in helping people and solving problems.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Comfort using Microsoft Office and ability to learn CRM and phone systems quickly.

Nice To Haves

• 3 or more years of experience in customer service, scheduling, or project coordination.
• Bilingual Spanish skills.
• Experience with Salesforce or Five9.
• Background in construction, home improvement, or customer success.

Responsibilities

• Serve as the main point of contact on Customer Care and Service lines, handling calls, emails, inboxes, and texts professionally.
• Schedule installation appointments, service visits, and crew go-backs; maintain accurate calendars and keep customers informed.
• Send welcome emails, appointment reminders, and 30-, 60-, and 90-day customer check-ins.
• Conduct virtual assessments and submit warranty claims when service issues arise.
• Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
• Resolve challenging customer situations and escalate issues when needed.
• Maintain accurate customer and project records in Salesforce.
• Train and mentor teammates as the employee grows, and assist with other projects as assigned.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, including an employer HSA contribution.
• Voluntary life insurance, long-term disability, and supplemental health plans.
• 401(k) plan with a 4% company match.
• Paid time off and paid holidays.
• Hands-on training and ongoing coaching, with room for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed