Customer Care Associate (REMOTE Contract- 6 month)- Bilingual French/English

HD Supply • Quebec, ON

7d • Remote

About The Position

The Customer Care Associate (6-month contract) is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Requirements

• Bilingual (English/French)
• Full-Time Schedule: MONDAY-FRIDAY 10:30 am to 7:00 pm
• Proficiency in Salesforce, Office Suite or similar CRM.
• Experience with customer service via phone/email communication
• Proven ability to work in a remote environment
• Must be able to pass a background check
• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED