Bilingual Customer Care Specialist - 6 Month Contract

Columbia Sportswear Company•London, ON

8d•Hybrid

About The Position

The Warranty team is looking for a Bilingual Customer Care Specialist to join their team on a 6-month contract at our Canada Headquarters located in London, Ontario. Reporting to the Customer Care Supervisor, the Bilingual Customer Care Specialist will be responsible for providing exceptional customer service to our warranty consumers by responding to requests and inquiries with accurate information in a courteous, efficient, and timely manner.

Requirements

Fluent in both English and French
Knowledgeable in effective telephone techniques and strategies for consumer services.
Able to display a positive attitude toward the Customer Care Team by maintaining professionalism, respect, courtesy, and support to others.
Proficient at maintaining positive open lines of communication with all Columbia Sportswear management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization.
A high school diploma or equivalent experience is required
Exceptional oral and written communication skills in both English and French
A high degree of accuracy and attention to detail
Proficiency in keyboard use and a good working knowledge of MS Word and Excel
Excellent interpersonal skills and a calm demeanor with the ability to multitask

Responsibilities

Process moderate to high levels of consumer inquiries via telephone, e-mail, and correspondence.
Provide accurate information regarding product features, specifications and recommended uses for Columbia Sportswear, Sorel, and Mountain Hardwear products.
Guide consumers to where they can buy product using internal product locator applications.
Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.