About The Position
The Customer Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative - Remote (Bilingual: French / English) position at Concentrix is just the right place for you! As a Customer Service Representative - Remote (Bilingual: French / English), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Requirements
- 18 years of age with a High School diploma/GED
- 1 year of customer service experience required
- Able to speak, write and understand English which will be confirmed by an assessment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Proficiency in fast-paced multi-tasking
- Personal qualities/skills important to the role (tech, service, etc)
- Only qualified applicants who are legally authorized to work in Canada will be considered.
- Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.
Nice To Haves
- experience in contact center is a plus.
Responsibilities
- Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
- Solve problems for bank customers and promote card benefits
- Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
- Make customer focused decisions to enhance the value of our card to our clients
- Deliver expert customer experiences…with a smile
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- 4 weeks of paid training
- Full medical, dental, life insurance
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- DailyPay enrollment option to access pay "early," when you want it
- Lucrative employee referral bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
