Customer Care Associate

SALON SERVICES PRO INC•Auburn, WA

8d•Onsite

About The Position

At Salon Services PRO, we are proud to be Beauty Business Obsessed. We’re driven by creativity, accountability and the goal of being your ultimate resource. What started 40 years ago as a small group of professionals with only a handful of products has evolved into your single source of beauty business support. Whether that’s by partnering with brands that create artistry-elevating, time-saving, money-earning tools, providing flexible education opportunities, or simply helping you do you—we’ll be your biggest cheerleaders. We can’t wait to support you. We center around these four core values: We champion people and are passionate about inclusivity We are relentless about strengthening your journey We are accountable to those we serve We welcome challenges… Salon Services PRO is a professional beauty distributor based in Washington serving licensed professionals in the beauty and wellness industry. With over 200 employees in 10 states and 30 store locations, we have grown into one of the largest independent professional distributors in the country. We are proud to have a diverse portfolio of 50+ brands that encompass best and brightest beauty brands. Additionally, we offer education, business consulting and other forms of support for today’s licensed beauty professional.

Requirements

Proven customer service and retail experience
Experience with Excel, Word, Outlook
Excellent knowledge and fluency in the English language, written and verbal
Excellent knowledge and fluency in the Spanish language, written and verbal, a plus
Pleasant phone voice and active listening skills
Ability to multi-task, priorities and manage time effectively
Ability to operate office equipment sufficiently to perform the job (i.e. copy machine, printer, etc)
High school degree or equivalent

Nice To Haves

Excellent knowledge and fluency in the Spanish language, written and verbal

Responsibilities

Assist with placement of orders, credits, or exchanges
Interact with customers via phone, email, chat, SMS, logging on internal CRM where appropriate
Opens customer accounts by recording account information, including ecommerce
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Has excellent knowledge of vendor, products, and promotional offerings
Work directly with assigned consultants to provide the best service to customers
Acting as company gatekeeper, transferring to appropriate office staff when necessary
Meet personal/team sales targets