Customer Care Associate

World Finance • Greenville, SC

1d • Onsite

About The Position

Are you experienced in customer service and looking for career advancements? Then we are looking for you! Come be a part of our lively Customer Care team as we take incoming calls to assist our customers with inquiries and help resolve any concerns! Our ideal Customer Care Associate should have previous experience in a call center or financial branch setting and a High School Diploma or General Education Development (GED) Certificate. To be a successful Customer Care Associate, we are looking for an ethical, hardworking, and goal-oriented team member with the ability to demonstrate strong critical thinking skills in difficult and sensitive situations. Our Customer Care Unit cannot wait to meet our new team member! It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Requirements

• Previous experience in a call center or financial branch setting
• High School Diploma or General Education Development (GED) Certificate
• Ethical, hardworking, and goal-oriented team member
• Ability to demonstrate strong critical thinking skills in difficult and sensitive situations

Responsibilities

• Taking incoming calls to assist customers with inquiries and help resolve any concerns
• Collaborating with team members or third parties in order to resolve their issues or concerns
• Providing feedback and offering suggestions to management about areas for improvement related to processes and efficiencies
• Obtaining and delivering knowledge on company policies and procedures

Benefits

• Growth opportunities (the vast majority of our team members are promoted from within)
• Business casual work environment
• Low-cost employee health, dental vision, and medical
• Paid vacation, holiday, and sick days
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED