Customer Care Associate

Pedalheads Bike Camps Inc. • Vancouver, BC

8d • CA$18 - CA$20 • Onsite

About The Position

Pedalheads is looking for part-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children’s bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust. As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.

Requirements

• Fluent in English (verbal and written).
• Superb customer service skills and an upbeat personality.
• Completion of Grade 12 required.
• Minimum of 1 year of customer service experience.
• Working knowledge of MS Office Suite, particularly Excel and Office 365.

Nice To Haves

• post-secondary education is an asset.
• exposure to call centers, retail, hospitality, or front desk environments is a plus.
• A driver’s license is an asset.

Responsibilities

• Provide exceptional customer service and maintain positive relationships with customers and partners.
• Manage program registrations, process merchandise sales, and handle administrative tasks.
• Communicate program/class updates effectively to customers.
• Answer phone calls and email inquiries regarding registrations, program promotions, payments, refunds, and address any family concerns.
• Perform light housekeeping tasks to maintain facility cleanliness.
• Coordinate with the Operations Team to resolve customer issues.

Benefits

• Growth opportunities
• Professional development
• Supportive and energizing team environment
• Generous bursary program
• Community-building initiatives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED