Customer Care Associate
About The Position
We are currently seeking a Customer Care Associate to provide independent office support assistance. The Customer Care Associate will support our operations and sales departments by handling a full range of clerical duties. You’ll also handle inbound & outbound mail duties and office supply inventory & ordering. At times, you’ll fill-in as the receptionist where you will welcome and assist both employees and visitors in person or on the phone. You’ll develop an excellent knowledge of the company products and programs we offer, then use that knowledge to provide superior customer service to both internal and external customers.
Requirements
- Excellent knowledge of company products and programs.
- Ability to provide superior customer service to both internal and external customers.
Responsibilities
- Provides office support through various clerical duties such as scanning, filing, copying, printing, etc.
- Receives, sorts, and routes mail; Collects and sends outgoing mail.
- Track and order office supply inventory.
- Greets and directs on-site visitors in a professional and courteous manner. Communicates to appropriate parties all messages, visitors, materials, etc.
- Promotes a professional image of the company at all times and is knowledgeable about the services NMC CAT provides.
- Contributes to the team effort by providing administrative services support.
Benefits
- Medical (and FSA/HSA plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
