Customer Care Associate

1-800 Contacts • Salt Lake City, UT

3d • Onsite

About The Position

SeekWell is the parent company of 1-800 Contacts, The Framery, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Requirements

• High school diploma (or GED equivalent)
• Self-starter, driven, motivated, proactive, and disciplined.
• Ability to multitask and prioritize at the same time.
• Be innovative and think on the fly.
• Know how to have fun and work hard!
• Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Nice To Haves

• Call Center experience is a plus.

Responsibilities

• Resolve Customer Agents issues promptly.
• Work on Customer requests involving expiration dates on lenses, lot numbers, adjusting shipments for customer needs, and processing Saturday deliveries.
• Help process international orders needing extra documentation.
• Fixing print problems and releasing held orders.
• All around problem solving.

Benefits

• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition Reimbursement
• 401(k) match
• Exposure and training to other roles in the company
• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED