Customer Care Associate

Sharps Medical Waste Services•Houston, TX

About The Position

As a Customer Care Associate, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact between the company and its customers, addressing inquiries, resolving issues, and fostering positive relationships to contribute to overall customer loyalty and retention.

Requirements

Strong verbal and written communication skills.
Empathy and patience when dealing with customer inquiries and concerns.
Problem-solving and critical-thinking skills.
Ability to work effectively in a fast-paced environment.
High school diploma required.

Nice To Haves

Familiarity with CRM systems and customer support tools is a plus.
Additional education or relevant certifications are a plus.

Responsibilities

Respond to customer inquiries promptly and professionally via phone, email, chat, or other communication channels.
Provide information about products, services, and company policies.
Investigate and resolve customer concerns, complaints, or issues in a timely and efficient manner.
Assist customers with order placement, tracking, and modifications, working closely with sales and fulfillment teams.
Maintain accurate records of customer interactions and update CRM software with relevant information.
Gather and communicate customer feedback to improve products, services, and processes.
Educate customers on product use, maintenance, and troubleshooting guidance.
Collaborate with internal teams, including sales, marketing, and product development, to enhance the customer experience.
Ensure adherence to company policies, service standards, and quality assurance practices.
Other duties as assigned.