Work From Home Customer Care Associate | Entry Level

AIL•Baltimore, MD

1d•Remote

About The Position

AO Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Remote Benefits Representatives. You'll work with individuals and families through virtual Zoom and phone appointments, helping them understand available life, accident, and supplemental health insurance benefits, answering questions, assessing their needs, and guiding them through appropriate coverage options. No previous insurance experience is required. We welcome candidates from customer service, retail, hospitality, healthcare, banking, education, military service, administration, call centers, sales, and other client-facing backgrounds. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Requirements

Be at least 18 years of age
Be physically located in the United States
Be legally authorized to work in the United States
Hold or be willing and eligible to obtain the appropriate state insurance license
Have access to a computer or laptop with webcam capability
Maintain reliable high-speed internet
Have microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training and professional development
Excellent communication and active-listening skills
Customer-focused, service-oriented mindset
Strong interpersonal and relationship-building abilities
Positive and professional attitude
Self-motivation and personal accountability
Strong organization and time-management skills
Problem-solving and critical-thinking abilities
Comfort working independently from home
Confidence using Zoom and virtual communication technology
Coachability and willingness to learn
Dependability, integrity, and professionalism
Goal-oriented mindset

Nice To Haves

Experience in customer service, client success, retail, hospitality, healthcare, banking, education, military, administration, call centers, recruiting, financial services, sales, or management can transfer well.

Responsibilities

Meet virtually with clients through Zoom and phone appointments
Connect with qualified members interested in learning about available benefits
Listen to clients and identify their individual protection needs
Explain life, accident, and supplemental health insurance options clearly
Answer questions regarding benefits, coverage, and policy features
Provide personalized, needs-based recommendations
Guide clients through applications and enrollment
Deliver a professional, service-focused client experience
Assist with policy reviews
Assist with beneficiary updates
Assist with coverage questions
Assist with policy changes and service requests
Assist with claims-related guidance
Conduct follow-up communication
Assist with changes in family protection needs
Combine customer service, benefits education, relationship building, and consultative insurance sales.