Entry-Level Customer Service Representative | Work From Home

AIL•Fort Worth, TX

1d•Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, service-focused professionals to join us as Remote Customer Service Representatives / Benefits Advisors. This is an entry-level remote career where you can use your people skills, help families, and create opportunities for professional and financial growth. You'll meet with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide continued client support. This opportunity combines customer service, client support, benefits education, relationship building, and consultative insurance sales. No previous insurance experience is required. We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable using web-based technology
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous insurance experience is not required.
Experience in Customer Service, Member Services, Client Relations, Call Centers, Healthcare, Retail, Hospitality, Education, Administrative Support, Banking, Financial Services, Account Management, Military Service, Recruiting, Insurance, Sales may transfer well.
Entry-level applicants, recent graduates, veterans, and career changers are encouraged to apply.
Communication skills, professionalism, work ethic, coachability, dependability, and potential are valued as much as previous industry experience.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Ask questions to understand each client's needs and priorities
Listen carefully and provide personalized service
Answer benefit and coverage questions clearly
Maintain consistent client communication and follow-up
Build long-term relationships through trust and professionalism
Maintain accurate digital client records and documentation
Help create a positive client experience from beginning to end
Conduct virtual benefit consultations
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Identify individual and family protection needs
Recommend appropriate solutions based on client needs
Guide eligible clients through applications and enrollment
Assist with required documentation
Help with beneficiary information
Conduct applicable policy and benefit reviews
Provide continued support after enrollment
Policy and benefit reviews
Beneficiary updates
Coverage questions
Follow-up appointments
Policy-related service needs
Appropriate claims guidance and resources
Continued client communication
Long-term relationship management