Remote Customer Care and Sales Advisor

Cable ONE•Remote MO, MO

6d•Remote

About The Position

At Sparklight, a Cable One brand, the Customer Care and Sales Advisor I supports customers by answering questions, arranging service, and helping with product changes. The role combines customer care and sales, with a focus on listening empathetically, communicating clearly, resolving issues, retaining customers considering disconnection, and recommending suitable products and services. The position begins with entry-level support and sales tasks and may involve handling more complex situations as the associate develops.

Requirements

High school diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Demonstrated patience and professionalism in customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods, use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries by phone or ticketing systems with personalized, thoughtful communication.
Listen actively and ask questions to understand customer needs, demonstrating empathy and respect.
Address requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on resolution steps.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Use telephone-based selling skills to build rapport, identify customer issues, offer solutions, explain product and service benefits, negotiate household spend, and upsell services.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.