Customer Care and Sales Advisor I

Cable ONE•Brazil, IN

11d•$14 - $15•Onsite

About The Position

This in-office role at Sparklight, a Cable One brand, provides customer care and sales support. The Customer Care and Sales Advisor I responds to customer inquiries, helps with billing, service scheduling, and product changes, and communicates with empathy and clarity. As the associate develops in the role, they handle more complex customer situations, resolve issues, retain customers considering disconnecting, and recommend products and services that fit customer needs. The position combines customer service and sales, with an emphasis on building trust, protecting customer relationships, and demonstrating the value of staying with Sparklight. The role includes entry-level sales and support tasks within a designated region or business area. Associates use approved scripts, telephone-based selling skills, and company procedures, and are expected to meet or exceed weekly and monthly sales activity goals. The position may also involve special projects as assigned.

Requirements

High School Diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Demonstrated patience and professionalism in all customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods, use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems with personalized and thoughtful communication.
Listen actively and ask questions to understand customer needs, showing empathy and respect.
Address requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on resolution steps.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Build rapport and identify customer issues using telephone-based selling skills.
Offer creative solutions and explain product and service benefits.
Negotiate household spending and upsell additional services.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.