Customer Care and Sales Advisor - I

Cable ONE•Piggott, AR

11d•Onsite

About The Position

The Customer Care and Sales Advisor I serves as a customer support and sales contact for Sparklight, a Cable One brand. The role responds to customer inquiries, provides clear and empathetic assistance, and helps customers with billing, service scheduling, product changes, returns, and other account needs. As the advisor develops in the role, they handle more complex situations, resolve issues, retain customers considering disconnection, and recommend products and services suited to customer needs. The position combines customer care and sales, with an emphasis on building trust, preserving customer relationships, and explaining the value of Sparklight services. This is an in-office position.

Requirements

High school diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Demonstrated patience and professionalism in customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods, use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems with personalized, thoughtful communication.
Listen actively and ask questions to understand customer needs, showing empathy and respect.
Address customer requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on resolution steps.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Use telephone-based selling skills to build rapport, identify issues, offer solutions, explain product and service benefits, negotiate household spend, and upsell additional services.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.