Customer Care and Sales Advisor I

Cable ONE•Washington, IN

11d•$14 - $15•Onsite

About The Position

This in-office position supports Sparklight customers by answering questions, resolving service concerns, and helping customers choose products and services that meet their needs. The role combines customer care and sales, with an initial focus on entry-level support and sales tasks and the opportunity to handle more complex situations as the employee grows. Advisors build trust through empathetic listening and clear communication, address customer requests, and demonstrate the value of remaining with Sparklight.

Requirements

High school diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Patience and professionalism in all customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods, use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries by phone or ticketing systems with personalized, thoughtful communication.
Listen actively and ask questions to understand customer needs, showing empathy and respect.
Address requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on resolution steps.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Build rapport, identify customer issues, offer solutions, explain product and service benefits, negotiate household spend, and upsell additional services using telephone-based selling skills.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.