Junior/Mid-Level Customer Care Agent

Genki

2d • Remote

About The Position

Genki is a fast-growing, fully remote startup of about 30 people that provides worldwide health insurance for nomads and world residents. The company has helped more than 100,000 nomads since launching. Genki is hiring a Customer Care Agent to support customers and help them stay healthy and live well wherever they go.

This full-time remote role provides customer support by email, chat, and phone. The agent assists with questions about products, claims, payments, and account management; guides customers through onboarding, data changes, and policy updates; and escalates complex issues to managers or specialists when needed. The role also involves collaborating with colleagues to provide timely, accurate responses and contributing to improvements in support processes and knowledge base content.

The work schedule is Wednesday through Sunday, 8 AM–5 PM Berlin time. Candidates must be employable anywhere in the Schengen Area and able to start no later than January 1, 2027. The initial salary is €2,250 per month, with salary progression and bonuses. The role is remote and can be performed from anywhere in the world as long as the required support hours can be covered.

Requirements

• At least one year of experience in customer care or support.
• Fluency in English.
• An extraordinarily helpful, empathetic, and kind personality with strong communication skills.
• Ability to help people solve problems while remaining calm.
• Ability to quickly understand what people need and find optimal solutions.
• Familiarity and comfort with remote work.
• Must be employable anywhere in the Schengen Area.
• Must be able to work Wednesday–Sunday, 8 AM–5 PM Berlin time.
• Must be able to start no later than January 1, 2027.

Responsibilities

• Provide friendly, clear, and professional support via email, chat, and phone.
• Assist customers with inquiries about products, claims, payments, and account management.
• Guide customers through onboarding, data changes, and policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Benefits

• Full-time remote position.
• Initial salary of €2,250 per month.
• Work from anywhere in the world as long as required support hours can be covered.
• Salary progression and bonuses.
• Opportunity to make a meaningful contribution to people's lives.
• 25 paid vacation days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed