Customer Care Advisor - Polish and English Speaker

Mountain Warehouse

4d • Remote

About The Position

Join Mountain Warehouse, a growing global brand, as a friendly, motivated, and multilingual Customer Care Advisor. This full-time remote position reports to the Customer Care Team Leader and involves creating outstanding experiences for customers before, during, and after their purchase, whether online or in-store. The role is suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.

Requirements

• Fluent in Polish, and English (spoken and written)
• Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
• Clear, confident communicator with excellent written skills
• Comfortable handling challenging conversations with empathy and professionalism
• Familiar with tools like Outlook, Word, Excel, and web browsers

Nice To Haves

• Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
• Positive, energetic, and proactive with a “can-do” attitude
• Thrive in a fast-paced environment and enjoy working as part of a supportive team

Responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email
• Help customers throughout their journey—from product queries to post-purchase care
• Collaborate with internal teams to provide timely resolutions
• Monitor and report customer trends to improve our service
• Take ownership of your personal development and contribute positively to the team
• Maintain strong performance aligned with KPIs and company values

Benefits

• Competitive salary and benefits package
• Fully Remote working
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed