Customer Care Advisor - German and English Speaker - Part-Time
Mountain Warehouse
•Remote
About The Position
Join Mountain Warehouse, a growing global brand, as a Customer Care Advisor. This part-time, remote position requires fluency in German and English. You will be responsible for creating outstanding customer experiences before, during, and after purchases, whether online or in-store. The role is suited for someone who enjoys problem-solving, teamwork, and making a positive impact.
Requirements
- Fluent in German, and English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
Nice To Haves
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team
Responsibilities
- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values
Benefits
- Competitive salary and benefits package
- Fully remote
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
