Customer Care Advisor

Canadian Fiber Optics Corp • Hamlet of Clairmont, AB

4d

About The Position

We are seeking a reliable, and customer-focused Customer CARE Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

Requirements

• A minimum of 2 years experience in a similar role.
• Experience and knowledge of technical support for Internet, Wi-Fi & IPTV
• Experience in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem-solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

Nice To Haves

• Knowledge of construction or fiber optic technology is an asset.

Responsibilities

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

Benefits

• safe work environment
• competitive wages
• strong commission-based compensation
• many opportunities to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed