Customer Care Advisor-Provisioning
About The Position
We are looking for a proactive and detail-oriented Customer Care Advisor to join our team! This role will prioritize service provisioning and troubleshooting, working closely with our Field Installation and Technical teams to ensure smooth customer activation and timely issue resolution. You will have the opportunity to learn and support all areas of our Customer Care operations, including customer service, billing, technical support, collections, and retention. This is an excellent role for someone who enjoys problem-solving, teamwork, and delivering outstanding customer experience from start to finish.
Requirements
- A minimum of 2 years experience in a similar role.
- Experience in customer service, technical support, or a related role (telecommunications or utilities experience preferred).
- Strong communication skills with the ability to explain technical concepts in clear, simple terms.
- Excellent problem-solving and multitasking abilities.
- High attention to detail and ability to follow structured processes.
- Comfortable working with multiple systems and tools (CRM, ticketing, billing, or provisioning platforms).
- Team player with a proactive attitude and commitment to continuous learning.
- Availability to work varying shifts, including evenings or weekends, as required.
Responsibilities
- Coordinate and support service provisioning, ensuring new installations, upgrades, and equipment activations are completed accurately and efficiently.
- Work closely with field technicians and installation teams to troubleshoot issues and communicate updates to customers.
- Assist customers via phone, email, and chat, providing professional and friendly service.
- Support customers with billing inquiries, payments, and account adjustments.
- Provide technical support by walking customers through troubleshooting steps.
- Participate in collections and retention efforts by identifying solutions to help customers stay connected and satisfied.
- Accurately document all customer interactions and follow established processes to ensure timely resolution.
- Crosstrain across all Customer Care functions to provide coverage and continuous support to the team.
Benefits
- competitive wages
- strong commission-based compensation
- opportunities to learn and grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
