Customer Benefits Specialist – Remote RM

AO Nation

1d•Remote

About The Position

Move from the Floor to the Cloud. Are you ready to transition your people skills from the floor to the cloud? If you are tired of the physical grind of retail, hospitality, or food service but still genuinely love helping people, the Altig Organization offers a professional, stable, and virtual career path. As a Customer Benefits Specialist, you will leverage your communication skills to guide families through their protection options from the comfort of your home. We deeply value the empathy, patience, and multitasking abilities you have developed in fast-paced customer-facing environments. No prior corporate desk experience is necessary—we provide the complete training, systems, and mentorship to help you thrive in a digital landscape.

Requirements

Backgrounds in retail, restaurant service, hospitality, administrative support, or direct customer relations are highly valued.
A genuine passion for helping others and an ability to connect with people from all walks of life.
Clear, professional verbal and written communication skills.
A positive, lifelong learner who is open to feedback and eager to develop new professional skills.
Driven individuals who want an environment where their career trajectory matches their personal day-to-day effort, giving them true control over their progression.
Self-disciplined, reliable, and equipped with a dependable internet connection and a quiet home office setup.

Responsibilities

Conduct professional, high-quality virtual meetings with working families to review their benefits and protection programs.
Translate complex benefit information into clear, easy-to-understand solutions tailored to each family's unique needs.
Open, update, and manage client accounts accurately using our digital CRM platform with strong attention to detail.
Process application documents in strict alignment with established provincial guidelines and regulatory requirements.
Participate daily in virtual team coaching, skill workshops, and collaborative training modules.
Work alongside a supportive, remote team to meet collective service excellence goals.