Customer Assistant - Café - Worcester

Marks & Spencer • Milford, MA

18h • Onsite

About The Position

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Requirements

• Ability to handle pace.
• Ability to stay calm under pressure.
• Ability to deliver warm, five-star service.
• Digitally confident.
• Efficiency and effectiveness.
• Fast and relentlessly focused on delivering quality under pressure.
• Teamwork skills.
• Flexibility.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations.
• Ensure the café operates smoothly, even during the busiest periods.
• Use digital tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver quality under pressure while focusing on delivering five-star service.
• Support colleagues and contribute to a high-performance culture that meets customer needs.
• Adapt quickly, working where needed with pace.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed