Customer and Sales Operations Specialist

Western Digital•Irvine, CA

6d•$87,200 - $116,200•Onsite

About The Position

Western Digital is seeking a Customer and Sales Operations Specialist to ensure regular and effective communication with customers, sales, and cross-functional teams. This role involves providing customer account support, identifying and resolving problems, and managing orders within Oracle. The specialist will focus on maintaining high levels of quality and accuracy in customer service, managing customer demand, aligning supply with customer needs, and optimizing logistics. Key responsibilities include validating demand inputs, understanding customer requirements, driving inventory consumption, and staying informed about product transitions. The role also involves collaborating with demand and supply planning, logistics, and finance teams on supply allocation, managing operational projects impacting fulfillment and supply chain processes, and reporting monthly/quarterly revenue, identifying potential risks and opportunities.

Requirements

Strong sales operations experience.
Experience with operational issues associated with order management, background in managing sales order backlog, scheduling orders, solving daily customer problems.
Experience with the order to cash process.
Experience in Oracle ERP.
Inventory management and shipping process knowledge.
Strong experience in Excel.

Responsibilities

Ensure regular and effective communication with customers, sales, and cross functional teams within the company.
Provide customer account support, identify problems, and take corrective actions to achieve company goals.
Book orders in Oracle, adjust ship dates provided by WD factory planners and confirm ship schedules to customers/Sales.
Ensure adherence to SOX and WD revenue recognition guidelines.
Proactively strive to maintain high levels of quality, accuracy, and process consistency to customer service level metrics and identify initiatives to improve these metrics.
Manage customer demand, aligning supply and customer communication.
Resolve operational issues to support customer’s schedule requirements, including logistics optimization.
Ensure customer demand is visible to planning and factory teams.
Validate customer demand inputs, meet with customers to understand requirements, drive current and planned consumption of inventory, and stay abreast of product transitions and on-going qualification status at customers.
Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
Manage operational projects to support customer requirements, e.g. ERP changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes.
Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans.