Capgemini Invent - Customer AI Product Manager - Contact Center AI

Capgemini • Houston, TX

1d

About The Position

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.About the Job You’re ConsideringAt Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting. We build context-driven analytics and GenAI/agentic systems that reflect how decisions and work actually happen—grounded in semantic layers, strong data foundations, and governance embedded in decision flows. With a builder-advisor (“forward deployed”) mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.Your RoleThis role focuses on customer‑facing AI initiatives, primarily tied to contact center interactions, self‑service, and AI‑enabled customer experience. The individual acts as a product and program manager, overseeing end‑to‑end AI delivery — from definition through UAT and value realization — in close collaboration with business and technical teams.
You will:

Requirements

• Experience as an AI product manager or program manager within operational or customer‑facing domains
• Familiarity with contact center operations, customer interaction platforms, or self‑service technologies
• Strong program management skills across delivery, testing, and value tracking
• Clear communicator able to manage uncertainty and stakeholder expectations

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self‑service solutions
• Oversee internal product development lifecycle from definition through UAT and deployment
• Coordinate cross‑functional teams delivering AI solutions that impact customer operations
• Ensure AI initiatives deliver measurable business value and improve customer experience
• Act as the primary delivery interface between technical teams and business stakeholders
• Manage ambiguity and evolving AI use cases within operational environments

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed