Customer Advocate, Vending Machine

Carvana•Birmingham, AL

3d•$17 - $19•Onsite

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least two years of customer-facing experience. Customer Advocates create memorable pickup experiences at Carvana’s car Vending Machine, serve as the onsite face of the company, and may participate in the local community. The role involves completing customer paperwork, recording thorough notes in the customer tracking system, and promptly addressing customer questions or minor technical issues related to the vending machine process. The position requires safe, frequent driving and maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Candidates must have or be able to obtain a notary commission in their local jurisdiction within 90 days of employment; Carvana sponsors the process, which may involve state-specific requirements. Candidates must also meet state-specific requirements for access to DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within 90 days. Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks; obtaining it is a condition of employment and failure to secure it may affect continued employment. The job requires physically demanding work, including detailing vehicles and loading and unloading vehicles onto the Vending Machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. Employees must be able to stand or walk and sustain physical activity for extended periods of 8 or more hours, and perform frequent movements including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting. The role also requires handling items weighing up to 50 pounds and sufficient visual acuity and manual dexterity for frequent driving. The work schedule is 7 a.m.–3 p.m. or 1 p.m.–9 p.m. Team members are asked to be available seven days a week, with days off rotating between weekdays and weekend days. The advertised pay range is $17–$19 per hour, with starting pay of $17 per hour and performance-based opportunities for increases. Eligible team members may receive $0.50 increases every 90 days through the Careers Not Jobs program, which offers four merit opportunities annually. Location-specific performance incentive programs may also be available. Overtime may be available during busy seasons. Carvana offers benefits including a 401(k) with company match, company-paid healthcare premiums, dental and vision benefits, a wellness program, pet care savings, paid time off, tuition reimbursement for bachelor's degree study, student loan repayment for employees who already have a bachelor's degree, annual Carvana shares, an employee stock purchase plan discount, and internal growth and professional development opportunities. Applicants must be at least 21 years old, hold a valid driver's license, and be able to read, write, speak, and understand English. The role is not eligible for visa sponsorship. Reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions. This description is not an exhaustive listing of duties; responsibilities and activities may change.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver's license.
Must be able to read, write, speak, and understand English.
Must be able to obtain a local-jurisdiction notary commission within the first 90 days of employment; the process is sponsored by Carvana and may include state-specific requirements.
Must satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
Must perform physically demanding tasks, including vehicle detailing and loading or unloading vehicles onto the Vending Machine.
Must be able to walk or stand and sustain physical activity for 8 or more hours.
Must be able to reach, twist, kneel, crouch, climb, balance, and squat.
Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be available to work 7 days a week; days off rotate between weekdays and weekend days.
The position is not eligible for visa sponsorship.

Responsibilities

Create an amazing and memorable pickup experience for customers at the car Vending Machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Promptly address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform physically demanding tasks such as detailing vehicles and loading or unloading vehicles onto the Vending Machine.
Meet applicable state licensing and access requirements for notary, DMV/title and registration systems, and any role-specific vehicle verifier or salesperson license.

Benefits

Competitive, performance-based compensation with opportunities for pay increases.
401(k) with Carvana match.
Potential overtime during busy seasons.
Fast-track advancement opportunities and performance-based pay progression.
100% company-paid healthcare premiums.
Dental benefits.
Vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor's degree.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana shares.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.