Customer Advocate Vending Machine

Carvana•Bridgeville, PA

4d•$18 - $20•Onsite

About The Position

Carvana is hiring Customer Advocates to create a memorable pickup experience for customers visiting its car Vending Machine. The role involves serving as the face of Carvana onsite, completing customer paperwork, documenting thorough notes in the customer tracking system, and promptly addressing customer questions or minor technical issues related to the vending machine process. The position also requires safe, frequent driving and maintaining a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates need at least two years of customer-facing experience and must be able to obtain required licenses or credentials within specified timeframes. The position involves physically demanding vehicle-related tasks and work in indoor and outdoor conditions. The stated shift is 1 p.m. to 9 p.m., with availability seven days a week and weekend work required. The role is not eligible for visa sponsorship; applicants must be at least 21 and hold a valid driver's license.

Requirements

At least 2 years of customer-facing experience.
Have or be able to obtain a Notary in the local jurisdiction within the first 90 days of employment; the process is sponsored by Carvana and may involve state-specific requirements.
Satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment; the process is sponsored by Carvana.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment. Obtaining the license is a condition of employment, and failure to secure it may affect continued employment.
Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the Vending Machine.
Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to read, write, speak, and understand English.
Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
At least 21 years of age and possession of a valid driver's license.
Availability to work 1 p.m. to 9 p.m.; availability seven days a week, including weekends.
The role is not eligible for visa sponsorship.

Responsibilities

Create an amazing and memorable pickup experience for customers at Carvana's car Vending Machine.
Complete customer paperwork and include thorough notes in the customer tracking system.
Swiftly address customer questions or minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform physically demanding tasks such as detailing vehicles and loading or unloading vehicles onto the Vending Machine.

Benefits

Competitive, performance-based compensation, with a stated pay range of $18–$20 per hour.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based pay advancement opportunities, including eligible increases of $0.50 every 90 days through the Careers Not Jobs program.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for pursuing a bachelor's degree.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.