Customer Advocate, Vending Machine

Carvana•Birmingham, AL

2d•Onsite

About The Position

Carvana is seeking enthusiastic, energetic, self-motivated team players with at least two years of customer-facing experience to support customers during the car-buying process. Customer Advocates create a memorable pickup experience at Carvana’s car Vending Machine, complete customer paperwork, record thorough notes in the customer tracking system, and promptly address customer questions or minor technical issues. The role also involves driving safely and maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Team members must obtain a notary in their local jurisdiction within the first 90 days of employment; Carvana sponsors the process, which may involve state-specific requirements. Candidates must also satisfy applicable state requirements for access to DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within 90 days. Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks; obtaining the license is a condition of employment and failure to secure it may affect continued employment. The position requires physically demanding work, including detailing vehicles and loading and unloading vehicles onto the Vending Machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. Employees must be able to sustain physical activity for extended periods, including standing or walking for more than eight hours, and perform frequent driving. Applicants must be at least 21 years old, have a valid driver's license, and be able to read, write, speak, and understand English. The role is not eligible for visa sponsorship.

Requirements

At least two years of customer-facing experience.
Must be at least 21 years of age and possess a valid driver's license.
Must be able to read, write, speak, and understand English.
Ability to obtain a notary in the local jurisdiction within the first 90 days of employment; the process is sponsored by Carvana and may involve state-specific requirements.
Ability to satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining it is a condition of employment.
Ability to perform physically demanding tasks, including vehicle detailing and loading and unloading vehicles.
Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk or stand and sustain physical activity for extended periods of 8 or more hours.
Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.

Responsibilities

Create an amazing and memorable pickup experience for customers visiting the car Vending Machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Swiftly address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform vehicle detailing and load and unload vehicles onto the Vending Machine.

Benefits

Competitive, performance-based compensation with opportunities for pay increases based on performance.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting physical, mental, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for eligible bachelor's degree studies.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana Shares grants.
Employee Stock Purchase Plan discount.
Internal advancement and professional development opportunities.