Customer Advocate

Safelite • Crest Hill, IL

5d

About The Position

The Customer Advocate is one of Safelite’s first points of contact with customers and delivers a memorable experience across in-person, phone, and email interactions. The role manages administrative processes, scheduling, work orders, and invoicing, while welcoming customers, responding to inquiries, and resolving concerns. The position also supports service coordination and order processing in a changing, fast-paced operation.

Requirements

• High school diploma, GED, or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently, including by developing creative solutions.
• Manage incoming calls, emails, and faxes concerning service issues, pricing, warranties, commercial matters, dispatch, repairs, cash transactions, wholesale, and same-day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Complete administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform other duties as assigned.

Benefits

• 401(k) plan with company matching
• Medical coverage plans
• Paid time off programs
• Company holidays
• Paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training
• Tools and resources needed for success

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED