Customer Advocate

Safelite • Alton, IL

5d

About The Position

The Customer Advocate is one of Safelite’s first points of contact with customers, delivering a memorable experience through in-person, phone, and email interactions. The role manages administrative processes, scheduling, work orders, and invoicing, while welcoming customers and handling service questions and concerns. The position requires an organized, energetic professional who can work effectively in a changing, fast-paced operation.

Requirements

• High school diploma, GED, or equivalent required.
• 1–3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently, including finding creative solutions.
• Manage incoming calls, emails, and faxes about service issues, pricing, warranties, commercial accounts, dispatch, repairs, cash, wholesale, and same-day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Complete administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

Benefits

• Competitive weekly base pay starting at $19.75 per hour.
• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit individual needs.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED