Customer Advocate

Safelite • Alton, IL

3d

About The Position

The Customer Advocate is one of Safelite’s first impressions with customers and provides a memorable experience across in-person, phone, and email interactions. The role manages administrative processes, scheduling, work orders, and invoicing; welcomes in-shop customers; and responds to inbound calls and emails. The Customer Advocate also helps resolve customer concerns and keeps service operations running smoothly.

Requirements

• High school diploma, GED, or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently, including developing creative solutions.
• Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, commercial accounts, dispatch, repair, cash, wholesale, and same-day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Complete administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

Benefits

• Competitive weekly base pay starting at $19.75 per hour.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit employee needs.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED