Customer Advocate
Safelite•Longmont, CO
•$18 - $28
About The Position
The Customer Advocate is one of Safelite’s first points of contact with customers and delivers a memorable experience across in-person, phone, and email interactions. The role manages administrative processes, scheduling, work orders, and invoicing while helping keep service operations running smoothly. The position also involves resolving customer concerns and handling a range of service-related communications and transactions.
Requirements
- High school diploma, GED, or equivalent required.
- 1–3 years of telephone operations or business administration experience required.
- Ability to provide world-class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
Responsibilities
- Welcome in-shop customers and resolve customer concerns promptly and efficiently, using creative solutions when appropriate.
- Manage incoming calls, emails, and faxes concerning service issues, pricing, warranties, commercial accounts, dispatch, repair, cash, wholesale, and same-day rescheduling or cancellations.
- Confirm and complete work order information, including insurance verification, additional parts, and missing information.
- Handle administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- Perform other duties as assigned.
Benefits
- 401(k) plan with company matching
- Medical coverage plans
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training
- Tools and resources needed to be successful
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
