Customer Advocacy and Engagement Manager

Absorb

1d•Remote

About The Position

Every customer has a story worth telling and a lesson worth learning. When we amplify those voices, we don't just inspire others; we unlock the potential for every learner to achieve something extraordinary. As our Engagement & Advocacy Manager, you'll be the architect of those stories, turning customer success into a movement that drives real impact. This role sits at the heart of our business and our community, championing the voices that help other customers invest in learning, lead with confidence, and build cultures that last. We’re looking for an Customer Advocacy and Engagement Manager to build and scale programs that deepen customer engagement and generate authentic customer voice. In this role, you will create meaningful experiences through community, events, and recognition programs that drive participation and turn engaged customers into advocates. You’ll also own scalable advocacy initiatives, including review generation and testimonial programs, helping amplify the voice of our customers in the market. This is a highly cross-functional role that partners closely with Customer Success, Marketing, and Enablement to connect engagement with adoption, retention, and growth.

Requirements

4–8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS
Proven ability to build and scale customer programs or communities
Experience driving customer advocacy initiatives, including review programs or testimonials
Strong program management and cross-functional collaboration skills
Data-driven mindset with the ability to measure and improve performance
Excellent communication and relationship-building skills

Responsibilities

Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs
Grow and activate our customer community, increasing participation and peer-to-peer engagement
Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories
Identify and nurture engaged customers into advocates and contributors
Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience
Collaborate with Lifecycle Marketing to promote programs and increase participation
Track and optimize performance based on engagement, participation, and advocacy metrics