Customer Advisor / Conseiller(ère) à la clientèle (FortNine)
About The Position
At FortNine, our Customer Service team is at the heart of who we are and what we do. Providing sincere and genuinely helpful service will always be our endgame. Everything we do is built around making the customer experience better and creating real connections with our community. Whether you're a powersports pro or have never been on a bike before, we'll give you the tools and training you need to become a full-fledged FortNiner. What we're looking for is someone who's already great at helping people and wants to keep getting better at it. This role sits inside FortNine. You'll be the person our riders turn to when they need a real answer, not a script. We want to invest in the right people with real growth, real ownership, and real advancement. We're looking for someone who wants to build something here, and we'll invest in helping you do that. You don't need to know powersports inside and out on day one. You'll start with hands-on training on our systems, tools, products, and processes, then build the knowledge you need to become a trusted resource for our customers over time. We're not a generic call centre. Everything at FortNine is done in-house, from our software to our warehouse operations, and we obsess over the customer experience. Our culture thrives on individual personalities and a strong work ethic. People genuinely love what they do here and are encouraged to lean into their strengths and quirks rather than fit into a mould.
Requirements
- Independent, detail-oriented, and comfortable taking ownership of your work and using your own judgment.
- Comfortable across multiple computer systems and genuinely good at digging up answers online.
- Customer service or e-commerce experience is a strong asset. Powersports experience is too. Bring us either! We'll help you build the rest.
- If you do have real, lived experience with moto, dirt, snow, or all three, tell us what you ride, wrench on, or know inside out. We want to hear about it.
- Bilingual: English & French, with strong written and verbal communication skills.
- A genuine desire to learn, improve, and make things better for our customers, our team, and the company.
- Strong performers can see real advancement within 6 to 12 months.
Responsibilities
- Advising customers by phone and email on cancellations, modifications, shipping/billing inquiries, post-order problems, and ride-specific questions about gear fitment, compatibility across bikes and setups, maintenance basics, seasonal gear (street, dirt, and snow), and common upgrades. No sales targets, no retention quotas, and no high-pressure calls. Just genuinely helping people.
- Building toward becoming an internal go-to on riding gear and compatibility, while helping keep our knowledge base sharp and contributing to improvements across teams.
- Operating with real autonomy. We don't micromanage. We trust great people to use their judgment, take ownership, and get things done.
- Moving fast and accurately across multiple systems without losing the details that matter.
Benefits
- Health Insurance including medical, dental, vision and life.
- Free unlimited healthy snacks and drinks.
- Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.
- A team of energetic, respectful, and friendly coworkers.
- Some fun events, company branded apparel, special deals on equipment, and a variety of fun opportunities!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
