Customer Administrative Specialist

RELX • Washington DC, DC

6d • Onsite

About The Position

The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. You will make outbound sales contacts, pursue leads, support customer ordering activity, and maintain communication with sales leadership. The Customer Administrative Specialist uses product knowledge, internal systems, and strong organization skills to help develop a portfolio of buying customers while supporting efficient sales execution.

Requirements

• High School Diploma
• Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions.
• Ability to understand key business drivers and apply that knowledge to daily work.
• Proficiency using Salesforce and other internal operational systems.
• Ability to present information in an appropriate style and explain technical information clearly.
• Ability to persuade clients and others in standard situations.
• Ability to multitask and respond effectively to changing priorities and situations.
• Self-motivation and the ability to work independently.
• Professional demeanor and strong work ethic.

Responsibilities

• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams’ territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED