Customer Accounts Advisor (Bilingual)

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Norcross, GA

4d•$14 - $16

About The Position

Aaron’s Customer Account Advisors serve as coaches to customers, driving payment collections and lease agreement renewals by explaining the benefits of lease agreements and ensuring customer satisfaction. They build relationships over the phone and face-to-face to help customers move closer to ownership. The position includes maintaining customer accounts and information, conducting customer outreach and home visits, supporting revenue and renewal goals, assisting with merchandise returns and deliveries, preparing and maintaining merchandise and vehicles, and assisting the sales team. Bilingual English/Spanish skills are preferred.

Requirements

In the United States, be at least 21 years old, hold a valid state driver’s license, and comply with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record; in Canada, be at least 18 years old.
Meet Department of Transportation requirements to obtain certification in required U.S. states.
Be able to work varying hours between 8 a.m. and 9 p.m.
Be able to lift up to 50 pounds without assistance and up to 300 pounds with the assistance of a dolly.
Have excellent interpersonal and communication skills.
Have high energy and the ability to perform store functions and multitask effectively.
Demonstrate proper telephone etiquette.
Have proficient computer skills.

Nice To Haves

Bilingual English/Spanish skills are preferred.
Two years of retail or customer service experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Maintain customer accounts and keep customer information updated in the store computer system; document payment appointments.
Contact customers whose lease agreements have not been renewed, including by phone and through home visits.
Explain and sell customers on the benefits of making timely lease renewal payments.
Assist the Customer Account Manager with daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify personally returned merchandise in the Quality Assurance Center.
Complete the weekly vehicle maintenance sheet and daily route sheets.
Load, secure, and protect products in the company vehicle.
Safely operate a company vehicle.
Assist the Sales Team as needed.
Perform other reasonable duties requested by management.
Uphold the Aaron’s brand, protect company assets, and maintain a professional appearance.