Customer Accounts Advisor (Bilingual)

Aarons•Bradenton, FL

About The Position

Aaron’s Customer Accounts Advisors coach customers and support payment collections and lease agreement renewals. They explain lease benefits and work to ensure customers are satisfied with their products. The role builds customer relationships by phone and face-to-face to help customers move toward ownership of their merchandise. The advisor assists the Customer Accounts Manager with revenue and renewal goals, maintains accurate account records, and contacts customers with expired or unrenewed agreements by phone or home visits as required. The position may also involve merchandise returns and deliveries, maintaining route and maintenance records, loading and securing products, operating a company vehicle, and cleaning and certifying returned merchandise. The schedule may vary between 8:00 a.m. and 9:00 p.m. The posted pay range is $15.25 to $15.75 per hour, with eligibility for performance-based incentive pay.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Passion for making a positive difference in customers’ lives.
Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record.
Ability to obtain DOT certification if required at the position’s location.
Ability to work hours varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment or another associate.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and the ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Clean and certify returned merchandise.
Uphold the Aaron’s brand and protect company assets.

Benefits

On Demand Pay through Dayforce Wallet
Career advancement opportunities
Paid time off, including vacation, sick time, and holidays
Sunday off plus one additional day off during the week
Medical, dental, and vision insurance
Health Savings Account and Flexible Spending Accounts
401(k) plan with contribution matching
Employee Assistance Program with access to mental health resources and life coaching
Employee Purchase Program
Performance-based incentive pay