Customer Accounts Advisor

Aarons•Austin, TX

About The Position

Aaron’s Customer Accounts Advisors coach customers, drive payment collections and lease agreement renewals, and help ensure customers are satisfied with their products. They build relationships over the phone and face-to-face to help customers move toward ownership of their merchandise. The role assists the Customer Accounts Manager with revenue and renewal goals, account records, customer relationships, collections, renewals, returns, deliveries, and merchandise preparation. It also involves loading and securing products and safely operating a company vehicle. The role pays $14.75 to $15.50 per hour and is eligible for performance-based incentive pay. Work schedules may vary between 8:00 a.m. and 9:00 p.m. Locations are open six days per week; the schedule includes Sunday off and one additional day off during the week.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Must be at least 21 years of age for positions in the United States and at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified if required at the position’s location in the United States.
Ability to work a schedule varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance from appropriate equipment and/or another associate.
Passion for making a positive difference in customers’ lives.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all functions of the store.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Clean and certify returned merchandise.
Uphold the Aaron’s brand and protect company assets.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with free access to mental health resources, life coaching, and more for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay.