Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Pensacola, FL

9d•$14 - $15

About The Position

Aaron’s Customer Account Advisors coach customers by driving payment collections and lease agreement renewals. They explain the benefits of lease agreements, ensure customers are satisfied with their products, and build relationships with customers by phone and face-to-face to help them move closer to ownership. The role supports account upkeep, customer outreach, renewal and revenue goals, merchandise handling, deliveries, vehicle operation, and sales activities.

Requirements

In the United States, be at least 21 years old, have a valid state driver’s license, and comply with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record; in Canada, be at least 18 years old.
Meet DOT requirements to obtain certification in required U.S. states.
Ability to work a schedule of hours varying from 8 a.m. to 9 p.m.
Ability to lift up to 50 pounds without assistance and up to 300 pounds with a dolly.
Excellent interpersonal and communication skills.
High energy and ability to perform store functions and multitask effectively.
Proper telephone etiquette.
Proficient computer skills.
Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.

Nice To Haves

Two years of retail or customer service experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Maintain customer accounts, update customer information in the store computer system, and document payment appointments.
Contact customers with unrenewed lease agreements through home visits and by phone.
Explain and sell the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify personally returned merchandise in the Quality Assurance Center.
Complete weekly vehicle maintenance sheets and daily route sheets.
Load, secure, and protect products in the company vehicle.
Safely operate a company vehicle.
Assist the Sales Team as needed.
Perform other reasonable duties requested by management.
Uphold the Aaron’s brand, protect company assets, and maintain a professional appearance.