Customer Accounts Advisor

Aarons•Anderson, IN

About The Position

Aaron’s Customer Accounts Advisors coach customers, drive payment collections and lease agreement renewals, explain lease benefits, and work to ensure customers are satisfied with their merchandise. They build customer relationships by phone and face-to-face, helping customers move closer to ownership. The role supports the Customer Accounts Manager in meeting revenue and renewal goals, maintains customer account records, manages collections and renewals, and assists with merchandise returns and deliveries. Duties also include maintaining route and maintenance sheets, loading and securing products, safely operating the company vehicle, and cleaning and certifying returned merchandise. The salary range is $13.25 to $14.00 per hour, with eligibility for performance-based incentive pay. The schedule may vary between 8:00 a.m. and 9:00 p.m. Locations are open six days per week; the schedule includes Sundays off plus one other day off during the week. Physical requirements include lifting up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a positive difference in customers’ lives.
At least 21 years of age for positions in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Able to be DOT certified if required at the position’s location in the United States.
Ability to work hours varying from 8:00 a.m. to 9:00 p.m.
Able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Clean and certify returned merchandise.

Benefits

On-demand access to earned pay through Dayforce Wallet between paydays.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sundays off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program, including free access to mental health resources and life coaching for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay eligibility.