Customer Accounts Advisor

Aarons • Springfield, OH

6d

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They explain lease agreement benefits and work to ensure customers are satisfied with their products. The role builds customer relationships by phone and face-to-face to help customers move toward ownership of their merchandise. Advisors assist the Customer Accounts Manager with revenue and renewal goals, maintain account records, manage collections and renewals, and support merchandise returns and deliveries. The position also includes maintaining route and maintenance sheets, loading and securing products, operating a company vehicle, and cleaning and certifying returned merchandise.

The salary range is $13.00 to $15.00 per hour, with eligibility for performance-based incentive pay. Benefits vary by full-time and part-time status. The listed benefits include on-demand pay, career advancement opportunities, paid time off, medical, dental and vision insurance, savings and spending accounts, a 401(k) plan with matching, an employee assistance program, and an employee purchase program. Locations are open six days a week; employees have Sundays off and one additional day off during the week. The schedule may vary between 8:00 a.m. and 9:00 p.m.

Requirements

• For positions in the United States, be at least 21 years of age; for positions in Canada, be at least 18 years of age.
• Have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including having a satisfactory driving record.
• Be able to obtain DOT certification if required at the position’s location in the United States.
• Be able to work varying hours between 8:00 a.m. and 9:00 p.m.
• Be able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.
• Have strong interpersonal and communication skills.
• Demonstrate empathy and listen attentively.
• Explain information clearly and handle difficult conversations.
• Have strong multitasking, organizational, negotiation, and persuasion skills.
• Have a passion for making a positive difference in customers’ lives.

Nice To Haves

• Retail or customer service experience.
• High school diploma, GED, or equivalent.
• High energy and the ability to effectively perform all store functions.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting customers with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and appropriately secure products and safely operate the company vehicle.
• Clean and certify returned merchandise.
• Uphold the Aaron’s brand and protect company assets.

Benefits

• On-demand pay through Dayforce Wallet.
• Career advancement opportunities.
• Paid time off, including vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program with access to mental health resources, life coaching, and other services for employees and covered family members.
• Employee Purchase Program.
• Performance-based incentive pay eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed