Customer Accounts Advisor
About The Position
Aaron’s Customer Accounts Advisors coach customers and help them move toward ownership of their merchandise. They drive payment collections and lease agreement renewals by explaining lease benefits and ensuring customer satisfaction. The role involves building customer relationships over the phone and face-to-face, maintaining accurate account records, supporting store revenue and renewal goals, and completing related delivery, return, and merchandise tasks. The role pays $12.25 to $13.00 per hour and is eligible for performance-based incentive pay. Work hours may vary between 8:00 a.m. and 9:00 p.m. Locations are open six days per week; the schedule includes Sundays off and one additional day off during the week. Benefits vary based on full-time or part-time employment status.
Requirements
- Must be at least 19 years old for positions in the United States and at least 18 years old in Canada.
- Must have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including having a satisfactory driving record.
- Must be able to obtain DOT certification if required at the position’s location in the United States.
- Must be able to work varying hours between 8:00 a.m. and 9:00 p.m.
- Must be able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong multitasking, organizational, negotiation, and persuasion skills.
- Ability to uphold the Aaron’s brand and protect company assets.
- Passion for making a positive difference in customers’ lives.
Nice To Haves
- Retail or customer service experience.
- High school diploma, GED, or equivalent.
- High energy and the ability to effectively perform all store functions.
- Proper telephone etiquette.
- Ability to maintain a professional appearance.
Responsibilities
- Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Assist with merchandise returns and guest deliveries as directed by management.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure products, and safely operate the company vehicle.
- Clean and certify returned merchandise.
Benefits
- On Demand Pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Sunday off plus one additional day off during the week.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program, including free access to mental health resources and life coaching for team members and covered family members.
- Employee Purchase Program.
- Performance-based incentive pay.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
