Customer Accounts Advisor (Bilingual)

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Bradenton, FL

2d•$15 - $16

About The Position

Aaron’s Customer Accounts Advisors act as coaches to customers, driving payment collections and lease agreement renewals by explaining lease benefits and helping ensure customers are satisfied with their merchandise. They build relationships over the phone and face-to-face to help customers move toward ownership of their merchandise. The role supports revenue and renewal goals, maintains accurate account records, handles customer outreach and collections, and assists with merchandise returns and deliveries. Bilingual English/Spanish skills are preferred.

Requirements

Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record.
Must be able to be DOT certified, if required at the position’s location.
Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Passion for making a positive difference in customers’ lives.

Nice To Haves

Bilingual English/Spanish skills.
Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and the ability to effectively perform all store functions.
Proper telephone etiquette.
Maintain a professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Clean and certify returned merchandise.
Uphold the Aaron’s brand and protect company assets.

Benefits

Performance-based incentive pay.
On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick days, and holidays.
Sundays off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts.
401(k) plan with contribution matching.
Employee Assistance Program, including access to mental health resources and life coaching.
Employee Purchase Program with exclusive discounts.
Physical and financial well-being programs.
Tuition reimbursement.
Employee Business Resource Groups.
Life and disability insurance.
Paid parental leave.