Customer Account Specialist

Syngenta Group•Boise, ID

6h•Onsite

About The Position

At Syngenta, every employee plays a role in safely feeding the world. The Vegetable Seeds team is seeking a Customer Account Specialist (CAS) in Boise, ID, to serve as the vital link between our customers, sales teams, and supply chain. In this role, you will manage the full end-to-end order process. You will oversee everything from initial availability inquiries and SAP order management to providing timely status updates and coordinating shipments with our warehouse teams.

Requirements

2-3 years in customer service, order management, or supply chain
Proficiency in Microsoft Office
Excellent verbal and written communication skills, with the ability to deliver complex information clearly to diverse audiences.
Proven ability to manage high volumes of data and shifting priorities in a fast-paced, seasonal environment.
Ability to monitor complex order information, recognize when something is "off," and work across departments to find a solution and ensure timely delivery.
A passion for providing a world-class customer experience and building long-term trust with clients.

Nice To Haves

Experience in the seed or agricultural industry is highly preferred.
Experience with SAP (ERP) or similar complex databases is a significant plus.

Responsibilities

Execute the full order lifecycle within SAP, including precise order entry, maintaining system data integrity, and anticipating the needs of both internal and external stakeholders to provide excellent customer service.
Serve as the "right hand" to the Sales team, providing proactive updates on order status, pricing, and seed availability to work as a team to meet company objectives.
Utilize SAP reports to monitor open orders and provide consistent, accurate KPI updates to drive transparency for internal teams and customers.
Coordinate the preparation of proformas, deliveries, and invoices, ensuring that all documentation and pricing follow established company policies and internal processes.