Customer Account Specialist

MacLean Power Systems•Fort Mill, SC

About The Position

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.

Requirements

2-4 years of progressive experience in customer service, inside sales, or order management; manufacturing industry experience strongly preferred
High School diploma or equivalent required
Perform work under general supervision
Handle moderately complex issues and problems and refer more complex issues to higher-level staff
Ability to interpret and follow work instructions, both written and verbal
Strong verbal and written communication skills
Proficient in Microsoft Office Suite, including intermediate Excel skills (pivot tables, formulas, data analysis)
Customer/client orientation
Strong problem-solving and critical thinking skills
Ability to stay organized and manage time efficiently in a fast-paced work environment
Strong attention to detail
Ability to work collaboratively across departments

Nice To Haves

Prior experience working with Oracle-based or SAP enterprise systems is preferred. Experience with Salesforce is also preferred

Responsibilities

Serve as primary liaison between the company and customers, ensuring seamless communication and business operations
Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies
Work with accounting to fix invoice discrepancies
Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes
Coordinate with other departments regarding customer requirements, complaints, and schedules
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Perform other duties as assigned

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