Customer Account Specialist

Charter Next Generation•Lexington, OH

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Proficient at Microsoft Office programs
Excellent interpersonal skills.
Ability to relate to people at all levels of the organization including diverse cultures.
Demonstrated skill in organizing work, setting priorities, and sound decision-making.
Strong work and personal ethics.
Natural relationship builder with integrity, reliability, and maturity
Ability to work in a fast-paced ever-changing dynamic environment.

Nice To Haves

Bachelor’s degree preferred not required. Combination of degree and experience may be considered.
Account management experience preferred

Responsibilities

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Ensure the timely and successful delivery of our products according to customer needs and objectives
Communicate clearly the progress of orders and shipments
Schedule, track, communicate with transportation groups
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaison between the customer and internal teams