Customer Account Specialist
Hutchinson•Hopkinton, MA
•Onsite
About The Position
As a growing engineering-driven manufacturing company, Hutchinson Aerospace & Industry serves top customers in the Defense, Industrial, Transportation, and other diverse industries. The successful candidate, working as part of a team, will support customer needs by processing incoming customer orders, requests for quotations, and providing follow-up information. The Customer Service Account Specialist answers inquiries regarding existing and new orders, provides price and delivery information, and processes RMAs.
Requirements
- 2-5 years of experience in customer service
- Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
- Polished customer service and presentation skills.
- Well organized, detail-oriented, and capable of handling multiple tasks simultaneously.
- Experienced with a computerized ERP system/EDI/Internet.
- Ability to work and problem-solve in a team environment.
- Applicants must be U.S citizens or permanent residents eligible to work in the United States without sponsorship, as required by contract and/or federal law.
Nice To Haves
- Associate's degree or equivalent preferred
- Defense or related industry experience preferred
- ideally in a manufacturing environment
Responsibilities
- Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing, assuring delivery in accordance with customer requirements and manufacturing capabilities.
- Review customer contracts to ensure order requirements are fulfilled.
- Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery.
- Provide customers with product and pricing information, including the preparation of quotes.
- Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
- Monitor customer websites to obtain supplier scorecard information and product demand.
- Proactively investigate and resolve customer problems and complaints.
- Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
- Act as backup for other team members.
- Represent the company at customer visits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
